Orders All orders must be confirmed in writing either email or fax. Purchase orders must have an order number clearly shown. Verbal orders may be taken but will need written confirmation.
Ownership title of goods remains with NES until payment has been made in full.
Samples (blank product) will be provided where possible but must be returned otherwise they will be charge to your account. Some item samples may be able to be produced with decoration of your logo for confirmation. Please check costs at time of ordering.
Trading Terms We accept Cash Bankcard, Mastercard, Amex, Visa, Cheque, or Direct Deposit.
New Accounts All new orders are on a COD basis and then an account may be considered once an application has been processed. A pro form invoice can be produced prior to you picking up your finished goods to allow time to have the cheque drawn. All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment before despatch of final goods
Fulfillment of some orders 4% above or below quantities order is acceptable as full shipment and billed accordingly (e.g. promotional products) embroidered items are usually produced to full order quantities
We normally use Fastway couriers but you can use your own courier if required but you must supplier your account number prior to despatch.
Cancellation of Order Once the order confirmation form has been signed, it is agreed we will supply your product in the specified time as stated in the order confirmation form. If you cancel an order after signing this form, cancellation fees may apply. Typical costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.
Artwork Fees If artwork is not supplied in correct format, artwork charges are billed at $35 +GST per digitised design or $50.00 per hour for artwork. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing (printing errors where artwork has been confirmed by customer will not be returnable). Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.
Colours of items pictured on this website are only indicative. If exact colour matching is required please request a sample.
Any company or person/s defaulting on a payment to NES will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 90 days due will be given to our debt collectors. By accepting an invoice from NES you or your company representative has agreed to our standard terms and conditions.